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Frequently Asked Questions
Welcome to our F.A.Q. Center!
Why hasn't my order shipped?
If your order has not shipped, it is very likely that one or more of the items in your order on pre-order items (noted by an estimated ship date). If there is no estimated ship date and your order has not shipped, it is still processing and will be shipped soon. If the standard processing period has passed and you have not received any correspondence concerning your order, please email our Customer Care Team at info@swainky-posh-closet.myshopify.com
Can I cancel or edit my order?
All orders are final after they are placed. We do not cancel, edit, or refund orders under any circumstances.Please double check your order and sizes prior to checking out to insure that you have selected the correct items.
Do you allow in person pick-ups?
At this time our store is 100% online, and we do not allow in person pick ups.
I only received part of my order; Where are my other items?
If you received a partial shipment, your other item(s) are likely on pre-order, or the restock shipments are arriving soon. If we ever encounter delays with orders that have multiple items, we split the order and ship the items that are available immediately. Rather than holding the entire order, we try to get available items to the customer as soon as possible.You will receive email confirmation and tracking info as soon as your other item(s) ship.
Products
How does your sizing run?
Unfortunately, due to the fact that we are a boutique that carries multiple brands, product sizing can vary. For your convenience, we include sizing and other important details specific to that item in the description box on each product page. Please refer to those details to help choose the best size for you.If it says that an item "runs big", you may be able to size down; if it says that it "runs small" you might need to size up, and if it says "true to size", there typically aren't any sizing specifications that would prohibit that item from fitting as that size normally would.
I don't see my size listed. Will you get more sizes in?
Unless otherwise noted in the product description, the only sizes available are what is currently listed. Unfortunately, we do not offer every item in all sizes S-3X at this time.
The item I want is sold out. When will you restock?
We restock items on a weekly basis, and if an item is still visible on the website, there is a great possibility that it will be restocked. We suggest signing up for the restock notifications on the product page, so that you will be notified immediately when your size becomes available. There is no guarantee, but in the event of restock, the people on the waiting list will have first dibs.
What does it mean if an item has an "estimated ship" date beside it?
This means that the item or size is currently on pre-order, and we are waiting for the new shipment to arrive. Estimated ship dates are not guaranteed; they are tentative dates that we expect to fulfill the order. In most cases we are able to ship items before, or on their estimated ship, but in some cases they shipment may be delayed. Please keep that in mind when making your purchase.
There is an "estimated ship date" on my item(s). What does that mean?
An estimated ship date is the tentative date that we expect the item to arrive and be ready to ship. If this noted next to the item or size you have selected, this means that the item is a restock item that is on the way to us, and we expect it to arrive on or around that date.
Returns
My item didn't workout. How can I return it?
You have 7-days from the date of delivery to submit a return. After submitting a return request, you will receive email confirmation with instructions.
I want to return my item(s). Can I get a refund?
Per our store return policy, we do not offer refunds of any sort. Should you not be satisfied with your purchase, you can return your item within 7 days of delivery for store credit. Shipping fees are non-refundable.
When will my return be processed?
As noted in our return policy, we ask for customers to allow 7-10 business days for us to receive and process returns. We will notify you via email as soon as the return is processed. Please do not send multiple emails requesting turn updates if we still within the return window time. All returns are processed in the order in which they are received.
How long do I have to return my item?
You must submit a return request, and send your item back within 7 days of receiving your order. After 7 days, your order is FINAL SALE.
Shipping
How long does shipping take?
Due to unpredictable delays caused by the COVID 19 pandemic, we are not quoting exact delivery times at this moment. All orders are shipped and processed within 2-5 business days, and most customers receive their items within 3-7 business days.Please note, if your item has an "estimated ship date", it will be filled when it becomes available.
Do you offer overnight or expedited shipping?
Due to challenges in unpredictable delays caused by the current COVID 19 pandemic, we have temporarily eliminated our express shipping option.
My tracking says "in transit"/delayed.. can you help me with my order?
Unfortunately, once your order is shipped it is in USPS possession and we have absolutely no control over what is happening, or any additional information beyond what you see on your tracking. If it has been delayed for more than a week, we suggest you contacting your local post office for more information. (The post office in your zip code that is responsible for delivering your mail.)
My tracking says my order was delivered by I didn't get it. What should I do about my missing package?
If for some reason your package is missing, we suggest contacting your local post office responsible for delivering your mail immediately. They will be able to contact the carrier responsible for delivering your mail, and get more information. If no resolution is found, we suggest opening a missing mail claim with USPS. Also, contact our customer service department to make us aware of what's going on, so that we can also open a claim on our end if need be.Click the link below for more information:https://www.usps.com/help/claims.htm#
